North Texas Association of

Healthcare Access Managers

North Texas Association of Hospital Access Managers
2131 N. Collins St
Ste 433 748
Arlington, TX 76011
info@nortexinfo.org

Awards - Honor One of Your Own!

MANAGER OF EXCELLENCE AWARD

The Norma J. Miller Manager of Excellence Award is awarded to an individual who demonstrates excellence of management through communication, leadership and has made a significant contribution to the field of patient healthcare access. The recipient has to have a minimum of three (3) years of Access Services Management experience, a certified healthcare access manager (CHAM), and been a member of NORTEX for at least one year.

Norma Miller began her prestigious career in Patient Access Services in a small town hospital as an Emergency Department Admission Registrar. Early on she recognized many opportunities for improvement in registration processes and had a vision of a time when all functions of the registration would be automated and seamless for the staff, as well as, the patients.

Upon moving to Texas, Norma obtained a management position at the now closed St. Joseph’s Hospital in Fort Worth, Texas. She was then recruited by Arlington Memorial Hospital to oversee their Admitting Department. Norma brought her once perceived idealistic concepts to fruition during her tenure at Harris Methodist Hospitals Incorporated now known as Texas Health Resources.

Norma’s mission in life was to ensure that Patient Access Services was recognized not only as an entry level clerical position, but as valued professional resource directly affecting the bottom line in the hospital Revenue Cycle. She strived to communicate the importance of Patient Access Services throughout the Healthcare Industry. Norma also believed in the, “One call does it all” concept to registration which includes Scheduling, Pre-admission, insurance verification, and the financial clearance of the patient prior to arrival. She was adamant about the fact that this process would not only be beneficial for the Organization, but the Patient as well.

This trailblazer was ahead of her time in her teaching and mentoring style of management. Many Patient Access Services Directors, Managers and Access Staff have benefited from the knowledge she has shared for so many years. Norma was one of the original pioneers of Nortex until her retirement in 2005.

Norma passed away on December 19, 2013.

FRONT LINE EXCELLENCE AWARD

The Suzanne Reynolds Front Line Excellence Award is awarded to an individual who has made a significant contribution to the field of front line patient healthcare access. The recipient has to have a minimum of three (3) years of patient access service, a certified healthcare access associate (CHAA) and the nominator is a member of NORTEX.

Suzanne Reynolds is the founder and the first President of Nortex. By use of an area hospital directory she invited the management staff of Admission Departments from across the metropolitan area to join her in a meeting of the minds. She sent out about a hundred invitations and the first meeting was held at Harris Methodist Fort Worth.

The assembly was held one afternoon during normal business hours in a conference room where refreshments were served in appreciation of their attendance. In talking with her she remembers that about 20 representatives from area hospitals attended. The small crowd consisted of people from Duncanville, Grand Prairie, Dallas and Fort Worth and other surrounding communities. During that initial meeting they established Bylaws for the organization, determined what the membership dues would be and set meeting dates for the remainder of the year. They also determined that having monthly speakers from other areas outside of Admissions would be most beneficial. Their organization had a thirst for knowledge and was eager to learn about other areas as they related to operating within the confines of a hospital.

Suzanne began her career at Harris Methodist Hospital in 1960.

Suzanne Reynolds passed away on June 15, 2009.

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North Texas Association of Hospital Access Managers
2131 N. Collins St
Ste 433 748
Arlington, TX 76011
info@nortexinfo.org